COVID-19 Patient and Visitor Information

Your Safety is Our Top Priority

You may be concerned about news of the novel coronavirus (COVID-19), and its implications for your health and those of your loved ones. Your safety and well-being are our top priorities. To support reducing the community impact of the novel Coronavirus (COVID-19), St. Joseph Medical Center is implementing a “No Visitation” policy.

The policy will go into effect Tuesday, March 17 at 6:30 am. Only visitors essential for the provision of care coordination will be permitted at the hospital. Visitors must leave the campus after scheduled visitation.

  • No visitations are allowed in any patient care areas including ICU except under extenuating circumstances i.e., end of life circumstances. The house supervisor will provide a list of patients that exceptions will be made to the entrance Greeters every 6 hours.
  • Except: Patients arriving at the Emergency Department will be allowed to have one visitor accompany them while being evaluated. A second visitor may remain in the waiting room if they pass the screening process.
  • Except: Patients arriving for an outpatient procedure or same-day surgery will be allowed to have one visitor accompany them if they pass the screening process.
  • Children aged 14 and under are restricted from visiting
  • If a visitor feels as if they need to visit a patient outside of these perimeters, please contact the house supervisor for approval.

Frequently Asked Questions about the Novel Coronavirus

What is our hospital doing to protect patients?

  • We are screening patients with symptoms of fever, cough or shortness of breath and with a history of travel within the past 14 days to communities with widespread or sustained community transmission of the coronavirus.
  • If we have a confirmed or potential patient with COVID-19, we will institute standard infectious disease protocols, as well as additional measures, to prevent the potential spread of the virus. All healthcare providers who have contact with the patient will use appropriate personal protective equipment (PPE), following U.S. Centers for Disease Control and Prevention (CDC) guidelines.

What can I do to protect myself?

It is understandable to feel uncertain or anxious during a public health crisis, and we need to remember to avoid making assumptions about others' perceived symptoms or any characteristics of identity. Currently, there is no vaccine to prevent the novel coronavirus infection. The best way to prevent infection is to avoid being exposed to this virus.

Here are the current CDC recommendations to help prevent the spread of respiratory viruses:

  • Take everyday preventive actions for respiratory infections, such as avoiding close contact with people who are sick, staying home when sick, and washing hands often.
  • Avoid traveling to places with widespread or sustained community transmission of the coronavirus. A good place for reliable travel information can be found on the CDC's travel advisory page.

Should I wear a mask?

The CDC does not recommend the use of face masks for the general U.S. public to protect themselves from respiratory viruses, including the novel coronavirus.

The best way to protect your health is by practicing preventive measures listed above to help prevent illness and symptoms like the novel coronavirus.

Where can I learn more?

Concerned patients and family members should talk with their healthcare provider.

You can also find more information about the virus from these websites.


We encourage loved ones to visit patients and we make every effort to provide a safe and comfortable environment for our patients and visitors. While receiving care, patients have the right to decide who may or may not visit, and those visitors are allowed without regard to race, color, national origin, language, religion, gender identity, sexual orientation, physical or mental disability, or socioeconomic status.

Our staff and caregivers understand the important role that visitors and support persons play and every effort is made to ensure that our patients’ support person is embraced as a valued member of the care team.

  • To safeguard the Care of all our patients, visitors are asked to talk quietly and leave promptly when visiting hours have ended.
  • The visiting times and/or the number of visitors may be limited in certain circumstances – and vary unit by unit - to protect the health, safety, and privacy of our patients.
  • If visitors are not feeling well or have an illness that can be transferred to our patients, please refrain from visiting.
  • Visitors must follow infection control precautions, keep noise to a minimum, refrain from taking photographs or videos, and comply with restrictions on smoking, alcohol and illegal substances.
  • Before entering and after leaving your loved one's room, make sure to wash your hands.
  • All children must be in the company of a responsible adult and may not be left unattended.

To ensure the Care and privacy of all patients, visitors are welcome until 8:30 p.m., daily. Some units may have special visiting guidelines based on patients’ needs. Visitors entering the hospital after 8:30 p.m., should use the Emergency Department entrance and check-in with Security for a visitors’ badge.

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