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Frequently Asked Questions

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What are the visiting hours?
What do I bring to the hospital?
When is the cafeteria open?
What are the hours of the library?
How can I find a doctor and the service they provide?
How can I request a chaplain?
Do you have a notary public?
Do you have bilingual support?
What transportation options do I have? (taxis and busses)
Is there a TDD phone available?
What are the gift shop and flower shop hours?
When is the pharmacy open?

 


Visiting Hours
We understand the importance of support from family and friends during the healing process. To ensure the comfort and privacy of all patients, visitors are welcome until 8:30 p.m., daily. Some units may have special visiting guidelines based on patients’ needs. Visitors entering the hospital after 8:30 p.m., should use the Emergency Department entrance and check in with Security for a visitors’ badge.

What do I bring to the hospital?

  1. List of current medications with dosages. Do not bring medications.
  2. List of your allergies
  3. Advance directive
  4. Insurance card and deductibles or copays you might anticipate
  5. Personal care supplies for chronic conditions: ostomy pouches, incontinent supplies.
  6. Slippers
  7. Special pillows
  8. Hearing aids with extra batteries
  9. Emergency contact numbers (family members)
  10. Prosthetic devices/braces, walkers or crutches
  11. Patients may bring denture cups from home; however, the medical center provides denture cups at no charge

Items not to bring to the hospital:

  1. Large sum of money
  2. Credit cards
  3. Jewelry of any kind

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Café Josef
Café Josef is located on the lower level of the Medical Mall near the escalators and provides a comfortable environment where visitors may enjoy breakfast, lunch or dinner. A variety of menu options are available to please all tastes, including sandwiches, salads, snacks and a live-cooking station featuring world cuisines.

Café Josef is open during the following hours:
Monday - Friday  –  Continental Breakfast  –  6:30-11 a.m.
Monday - Friday  –  Hot Breakfast  –  6:45-10:30 a.m.
Monday - Friday  –  Lunch Cafe Features  –  11 a.m.-1:30 p.m.
Monday - Friday  –  Dinner Cafe Features  –  4:30-7:30 p.m.
Monday - Friday  –  Lunch & Dinner Grill, Deli, Pizza, Soup &
                                Salad Bar  –  11:30 a.m.-7:30 p.m.
Weekend Continental Breakfast  –  7 -11 a.m.
Weekend Breakfast Grill  –  7-10 a.m.
Lunch & Dinner Grill, Deli, Pizza,
Soup & Salads to go  –  11 a.m.-6:30 p.m.

Room Service
Visitors may order room service daily, any time from
6:45 a.m.-6:45 p.m., paying the bill when it is delivered to the patient's room.

To place a room service order, call 816-943-2233.

What are the hours of the library?
The library, located in the Community Center for Health and Education, is open from 8 a.m.-4:30 p.m., Monday-Friday.

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How can I find a doctor and the service he or she provides?
For a physician referral, call 816-943-2584.

How can I request a chaplain?
You may request a chaplain by calling 816-942-4400.

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Do you have a notary public?
For a notary public, call the Information Desk at 816-943-2768,
8 a.m.-8:30 p.m..

Do you have bilingual support?
Your nursing supervisor or case manager will arrange for an interpreter to come to the hospital. We work with certified interpreters from outside agencies that are regulated by various state commissions. Agencies require that interpreters sign a statement of ethical and medical confidentiality.

When an interpreter is needed quickly and only briefly, we also have interpreter services available any time of the day or night via telephone. The nursing staff can make these arrangements.

What transportation options do I have?
The Kansas City Metro makes regular stops at St. Joseph Medical Center. For information on bus schedules, call the KCTA at
816-221-0660. Taxi service is also available.

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Is there a TDD phone available?
There is a TDD phone available for the hearing impaired located in the Emergency Department Information Desk (816-943-2751).

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What are the gift shop and flower shop hours?
St. Joseph’s Gift Shop, located on the lower level of the Medical Mall, is open Monday-Thursday, 8:30 a.m. -7:30 p.m., Friday, 8:30 a.m.-4:30 p.m., and Saturday 11 a.m.-3 p.m. Call 816-943-2776.

When is the Pharmacy open?
The Carondelet Pharmacy, located in the Medical Mall, is open Monday-Friday 7 a.m.-7:30 p.m. Call 816-943-4879.

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Voice of the Patient

  • “I enjoyed both the classes and the exercise. I seemed to get better with the exercise program the longer I attended, which, of course, is the whole point!”
  • “I admired the professionalism of the staff. They were all very cheerful and kept the classes lively and enjoyable. They all are a credit to the hospital.”
  • “Everyone who knows me and my exercise regimen, including my doctors, did not think I would find value in Cardiac Rehab, but I did and it was thanks to the staff.”
  • “The bond that develops between the class participants was an unexpected bonus!”
  • “The most helpful part of the program was the quality care provided by the five nurses. While running on the treadmill, I watched them work with and encourage each of the other patients. You have a great staff!”
  • “The entire program was excellent. The classes were great and the nursing staff was very knowledgeable.”
  • “This program is excellent; it was vital to my full recovery and restored health.”
  • “The program was outstanding. All of it was well planned and the staff was very professional; I appreciated their pleasant smiles and friendly voices.”
  • “The most helpful part of the program was clearly the nursing staff. They took time to clearly define and answer all questions and their working knowledge of anatomy was communicated in terms that all could understand. I especially benefited from the in-depth reviews concerning how the heart worked and how procedures and/or drugs could work to correct issues.”
  • “Thank you for your support and for guiding me through this difficult time. Words cannot express my gratitude for all you have done. Your kindness and compassion is greatly appreciated.”
  • “I was overwhelmed with your kindness and caring.”
  • “Thank you for your extraordinary kindness, guidance and support.”
  • “I could not have done this without you.”
  • “You all are my angels.”
  • “Thank you for your support in a time when I was freaking out.”
  • “The Breast Center put the care in health care.”
  • “I really did not have any comment about how it could have been better. I have been to (patient named 3 other area hospitals) and have had surgery at all three of those facilities. None of them even compare to St. Joseph. I’ve had very good experiences there. Your staff is very welcoming and if I have to have another procedure done. I plan on going to St. Joseph.”
  • “I think that the nurses did an excellent job in taking care of me – they were always there. They did just an excellent job-that’s what I really have to say. And the doctor too did an excellent job taking care of me. I found I got excellent care at St. Joe. I had a very good experience there and I highly recommend it. I had no problem whatsoever.”