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Hospital Charity and Financial Assistance Programs

We know that a hospital visit, test or therapy is often unexpected. This unexpected expense can then become a worry to you.   
Our mission is to improve the health and lives of our patients and community. We take great pride in putting our patients first and that is the reason we have our charity and financial assistance programs available to offer assistance.
Providing Charity and Financial Assistance to Our Patients
Patients must complete an application and have their eligibility approved to receive free or discounted care.
Applications are provided upon request to a registrar, financial counselor, or any patient financial services representative. The program is designed so that patients work directly with our patient financial services representatives. Our helpful staff will review your application to see if you qualify for assistance.
To qualify for charity or financial assistance, you must be at or below the annual income guidelines shown in the table below. A patient financial services representative will contact you once a decision has been made on your eligibility for financial assistance. You are responsible for providing the information needed for the application process, and you will continue to receive statements until eligibility has been determined.
Thank you for choosing St. Joseph Medical Center. 
Carondelet Health
2012 Poverty Guidelines Calculation Table
Hospital Based Inpatient and Outpatient Services
Charity Care
Financial Assistance Program
to pay
% of FPL
8 (b)
Maximum HH
7.5% (c)
10% (c)
12.5% (c)
15% (c)
30% (d)
Discount Application
1)    Financial Assistance for the uninsured and Means to Pay discount based on total charges.
2)    Insured discount is based on the patient liability or balance due.
a)   Federal Register, January 26, 2012
b)   For each additional person, add $3,960 to annual income
c)   Maximum owed by any patient per episode of care or account
      is represented as a % of gross household income.
d)   The current uninsured discount is 30%.


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Voice of the Patient

  • “I enjoyed both the classes and the exercise. I seemed to get better with the exercise program the longer I attended, which, of course, is the whole point!”
  • “I admired the professionalism of the staff. They were all very cheerful and kept the classes lively and enjoyable. They all are a credit to the hospital.”
  • “Everyone who knows me and my exercise regimen, including my doctors, did not think I would find value in Cardiac Rehab, but I did and it was thanks to the staff.”
  • “The bond that develops between the class participants was an unexpected bonus!”
  • “The most helpful part of the program was the quality care provided by the five nurses. While running on the treadmill, I watched them work with and encourage each of the other patients. You have a great staff!”
  • “The entire program was excellent. The classes were great and the nursing staff was very knowledgeable.”
  • “This program is excellent; it was vital to my full recovery and restored health.”
  • “The program was outstanding. All of it was well planned and the staff was very professional; I appreciated their pleasant smiles and friendly voices.”
  • “The most helpful part of the program was clearly the nursing staff. They took time to clearly define and answer all questions and their working knowledge of anatomy was communicated in terms that all could understand. I especially benefited from the in-depth reviews concerning how the heart worked and how procedures and/or drugs could work to correct issues.”
  • “Thank you for your support and for guiding me through this difficult time. Words cannot express my gratitude for all you have done. Your kindness and compassion is greatly appreciated.”
  • “I was overwhelmed with your kindness and caring.”
  • “Thank you for your extraordinary kindness, guidance and support.”
  • “I could not have done this without you.”
  • “You all are my angels.”
  • “Thank you for your support in a time when I was freaking out.”
  • “The Breast Center put the care in health care.”
  • “I really did not have any comment about how it could have been better. I have been to (patient named 3 other area hospitals) and have had surgery at all three of those facilities. None of them even compare to St. Joseph. I’ve had very good experiences there. Your staff is very welcoming and if I have to have another procedure done. I plan on going to St. Joseph.”
  • “I think that the nurses did an excellent job in taking care of me – they were always there. They did just an excellent job-that’s what I really have to say. And the doctor too did an excellent job taking care of me. I found I got excellent care at St. Joe. I had a very good experience there and I highly recommend it. I had no problem whatsoever.”