You, the patient, have the right:
To treatment without discrimination based on age, race, ethnicity, religion,
culture, language, physical or mental disability, socioeconomic status,
sex, sexual orientation and gender identity or expression.
To expect a family member and your doctor will be informed you are a patient
at the medical center.
To be treated with dignity and respect in a safe, clean setting, free from
abuse, neglect or harassment.
To know the identity of doctors, nurses and others involved in your care
and you have the right to know when they are students, residents or other trainees.
To receive information about what is expected of patients and where you
can take complaints.
Patients can freely voice complaints and recommend changes without being
subject to coercion, discrimination, reprisal, or unreasonable interruption
of care, treatment and services.
To privacy and confidentiality within the limits of the law. (Your rights
are described in the Notice of Privacy Practice.)
To be told about your illness or injury, the benefits and risks of each
treatment, what to expect during treatment and how well you may recover.
This information must be given in terms you can understand, so you can
give permission before treatment begins. (Except in emergencies when the
patient is not conscious or not able to communicate and the need for treatment
To request a review by the St. Joseph Medical Center Ethics Committee about
an ethical issue related to your care.
To refuse treatment, if the law allows, and to be told by your doctor what
might happen medically, because of your decision.
To be told if anything unexpected and significant happens during your medical
center stay and any resulting changes in your care.
To have your report of pain acknowledged and treated as appropriate.
To be free from restraints and seclusion of any form used as a means of
coercion, discipline, convenience or retaliation by staff.
To be informed about advance directives and to receive assistance in completing
one. This will include naming someone to make decisions about your care
if you are not able to. (You will receive treatment even if you do not
have an advance directive.)
To receive care to make you as comfortable as possible if you are dying,
including your spiritual needs regarding death.
To have access to space and be allowed to talk privately with people outside
of the medical center, whether in person, by mail, or telephone, appropriate
to your needs, care, treatment and services.
To have access to a medical center interpreter.
To be told of any research being done related to your care, and to either
agree or refuse to be part of the research.
To be active in your plan of care, before, during and after your medical
center stay, and to be told of choices available to you for health care
services after leaving the medical center.
To receive help identifying sources of follow-up care, and to let you know
if our medical center has a financial interest in any referrals.
To file a complaint about any part of your care and to know what happened
as a result of your complaint.
To be allowed to see or get a copy of your medical record as allowed in
the St. Joseph Medical Center policy. (Written request, 24 hours in advance.)
To ask for a detailed copy of your bill, even if insurance is paying. Contact
the Business Office at 816-943-2192.)
To be informed of the medical center programs available to you if you are
experiencing domestic or intimate partner violence.
Call 816-461-4673, and ask for the Bridge Span Advocate, or call the Metro
Wide Domestic Violence Hotline at 816-HOTLINE (468-5463).
An authorized representative including a guardian can exercise these rights
on the patient’s behalf if the patient is not able to make his/her
own decisions, is legally incompetent or is a minor.
You have the responsibility:
To provide, to the best of your ability, accurate and complete information
about your condition, past illnesses, hospitalizations, medication, dietary
supplements, past allergic reactions, etc., related to your health.
To be aware of financial consequences of using uncovered services or out
of network providers and any network or admission requirements under your
To inform physicians, nurses or other health professionals of any change
in your condition or reaction to your treatment, or any special needs
during your visit, such as spiritual care,interpreters, etc.
To ask questions if you do not understand your medical plan of care or
To follow the instructions of health care providers involved in your care.
To accept responsibility if you choose to refuse treatment.
To be respectful of the rights of other patients, staff and property of
the medical center.
To follow medical center rules and regulations affecting patient care,
conduct, safety and visiting hours.
To have a family member, friend or other individual present with you for
emotional support during your stay.
St. Joseph Medical Center is a smoke-free facility.
St. Joseph Medical Center wants to exceed your expectations. Physicians’
clinical decisions about the patient’s care are based on patient
needs and not affected by the method of payment between the medical center
If you have concerns, please talk to your caregiver and ask to speak with
the manager of the department. If you are unable to resolve your concern,
call 816-943-4721, Monday-Friday, 8 a.m.-4:30 p.m. If no one answers,
please leave a message and we will follow up with you as soon as possible.
Nights and weekends, please call the hospital operator and ask to speak
to the House Supervisor.
St. Joseph Medical Center
1000 Carondelet Drive
Kansas City, MO 64114
State Survey Agency:
Health Standards and Licensure
Dept. of Health and Senior Services
P.O. Box 570
Jefferson City, MO 65102
573-751-6303 or 800-392-0210
The Joint Commission
One Renaissance Blvd.
Oakbrook Terr, IL 60181
If you wish to receive a copy of the St. Joseph Notice of Privacy Practices,
please contact your nurse. You can direct questions or concerns about
patient privacy to the Privacy Officer